UCDS provides maintenance and support services to its client helping them manage the product through its lifecycle. The nature of the services differs with the needs of each product segment.

For software products, the services are comprehensive including training, turn-on and monitoring, Live Support, Technical Support and Support Services.

Benefits that can be realized are timely, ongoing support which is crucial to the success of any project and access to reliable technical support. We guarantee swift response to your issues through support facilities like the Global Support Center, regional support centers and even onsite support.

Live - Support (IM Support) :

UCDS provides you with Live (IM) Support like Yahoo, that will provide the ability to handle product queries related to features, pricing, support, licensing, clarifications, ability to receive orders and provide status on the same, manage the spares and shipment.

Technical - Support :

UCDS can provide Technical Support Services that includes problem analysis & replication, problem resolution via work-around or escalation to support services or to your team for further action, etc. An offshore lab equipped with all the devices, tools and infrastructure is a key to ensuring that the technical services we provide are effective.

Support - Services :

As part of our product sustenance service we provide sustenance service of bug-fix, minor enhancements, maintenance testing and release management needs for your product.